Terms & Conditions

TheyAllHateUs (“we” “us”) website(s) (our “Site” or “Sites”) and related services are made available to you in accordance with the following Terms and Conditions and any other rules posted on our Sites (collectively, the “Terms”).  Please read the Terms carefully before placing any orders on shop.theyallhateus.com. We recommend you should keep a copy of the Terms for future reference.  TheyAllHateUs Pty Ltd ABN is 48089241305 is registered in Australia.

If you have any comments or questions about TheyAllHateUs, you can email us at help@theyallhateus.com.

In particular, we wish to draw your attention to our policies relating to the terms of purchase within the Terms and Conditions and our Privacy Policy.  If you are under 18 you must let your parent or guardian know about TheyAllHateUs Privacy Policy before you register to use this Site or any of this Site’s services.  We reserve the right to only accept orders from those over 18.  We may modify the Terms from time to time. Please read the Terms and check back often.  If you do not agree to any change to the Terms then you must immediately stop using the Site.  Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.  TheyAllHateUs guarantees that all goods sold on our Site are genuine.


To use some of the services or features made available to you on this Site you may need to register.  When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects.  Should any of your registration information change, please notify us immediately at the following e-mail address help@theyallhateus.com.  We may also change registration requirements from time to time.  The account password you provide should be unique and kept secure, and you must notify TheyAllHateUs immediately of any breach of security or unauthorised use of your account.  Please refer to our Privacy Policy for information about how we use your data.


In order to make purchases on our Site you will be required to provide your personal details.  In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated.  Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.  Our Site is available only to individuals and others who meet the TheyAllHateUs terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to TheyAllHateUs, whose applications are acceptable to TheyAllHateUs and who have authorised TheyAllHateUs to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase.  We reserve the right to restrict multiple quantities of an item being shipped to any one customer or postal address.  By making an offer to purchase merchandise you expressly authorise us to perform credit checks and where TheyAllHateUs feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorisation and to authorise individual purchase transactions.  Furthermore, you agree that we may use Personal information provided by you in order to conduct appropriate anti fraud checks.  Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.  Please refer to our Privacy Policy for further information about how we use your data.


All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers. TheyAllHateUs offers products for sale that are in stock and available for dispatch from our distribution center. Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it. Unless you cancel your order, acceptance of your order and completion of the contract between you and TheyAllHateUs will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in Sydney, Australia and the language of the contract is English. We reserve the right not to accept your order in the event, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the Terms. We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun. You may cancel your order in full before the order is dispatched by TheyAllHateUs. TheyAllHateUs will refund you in full for the orders cancelled and will not charge you a cancellation fee. However, once the order is dispatched for delivery you are unable to cancel the order. TheyAllHateUs will store a record of your transactions for a minimum of one year.


Prices shown on the Site are in Australian Dollars (AUD) and are inclusive of GST at the applicable rate. All prices and offers remain valid as advertised from time to time. The AUD price of a product displayed on the Site at the time the order is accepted will be honoured, except in cases of patent error. Product prices are set at the beginning of each season using existing currency exchange rates. These prices are subject to change if the applicable currency exchange rate changes before your order is accepted or the items are subject to markdowns at any time during the selling period. Customers purchasing from a country served as DDP will incur relevant import duty and tax. These costs are included in the final purchase price. Customers purchasing from a country served as DDU will be charged for the items purchased and shipping costs only. Import duty or tax costs will be invoiced to you directly from the relevant shipping agent used by TheyAllHateUs at time of your order or the import broker appointed by you. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion. If you are a customer whose credit/debit card is not denominated in AUD, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.


Payment can be made by Visa, MasterCard, PayPal, zipPay and any other methods which may be clearly advertised on the Site from time to time. Payment will be debited and cleared from your account upon dispatch of your order by TheyAllHateUs. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to TheyAllHateUs, we will not be liable for any delay or non-delivery. We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed using PayPal, a secure online payment service. If you are a registered TheyAllHateUs user, we will securely store your credit/debit card details on our systems. These details will be fully encrypted and only used to process card transactions which you have initiated. To help ensure that your shopping experience is safe, simple, and secure, TheyAllHateUs uses Secure Socket Layer (SSL) technology. Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site.

5.1 ZipPay – Buy Now, Pay Later

(Note that the below information is current as of March 2017. Please check the zipPay website for the very latest information.)

TheyAllHateUs have teamed up with zipPay so you can shop at TAHU and pay later.

zipPay is a safe, simple and convenient payment option, powered by zipMoney, allowing you to shop online and pay in flexible weekly, fortnightly or monthly instalments.

Things to Know:

– Shop without a credit card

– Easy, flexible monthly instalments

– Always no interest

– A shopping account up to $1000

5.1.1 How Does it Work?

Select zipPay at checkout then sign up or log in and confirm your purchase. zipPay pays immediately on your behalf, meaning your order will be processed straight away. Pay off your balance over time in flexible instalments that suit your lifestyle.

5.1.2 Am I Eligible for This?

You must be 18 years or older and an Australian citizen or permanent resident.

5.1.3 How Do I Manage Payment Instalments?

At the end of each billing cycle, you can choose to pay off your balance in full or make a partial payment that suits your budget. Your payment won’t be due until the last day of the following month. 

If the balance is paid by the due date no fees will be incurred.

If you’d like more time to pay, a $5 account service fee will be added to the month you have an outstanding balance. There is also a minimum repayment of $40 / month.  

There are no establishment fees to set up your account and no interest charges.

Once you have repaid your balance down to $0, no fees will ever be charged to your account – it will simply remain open waiting for you to use again for additional purchases.

5.1.4 Can I Return My Order if I’ve Paid for it Using zipPay?

Yes, you are eligible to return your order for a store credit, provided our returns policy is adhered to.

5.1.5 How Can I Apply?

To set up your account, simply select zipPay at checkout and fill out the required information. It only takes a few seconds and (subject to approval) once you have created your zipPay shopping account, you never have to apply again and can continue to use it as much as you like.

5.1.6 How Will I Receive my Statement?

All of your recent activity can be viewed when you log into your zipPay Digital Wallet. When your monthly statement is ready, zipPay will notify you by email.

Every month your statement will include:

– All new purchases made

– Payments applied on your previous statement

– Your billing due date

– Minimum payment due

– Any fees charged during the statement period

Please ensure you add zipMoney to your safe recipients email list to ensure no emails go into your spam folder.

5.1.7 How do I Make Payments on My Account?

To ensure you never miss a payment, you can log into zipPay any time and set up a direct debit to automatically make your repayments. You can set this to run for as much as you like and as often as you like, as long as you pay the minimum ($40) each month.

Additionally, you can make a one-off payment anytime by logging into your zipPay Digital Wallet and selecting ‘Make a Payment’. Payments can be paid online by debit card, credit card or Bpay.

Should you have any difficulties in making your payments, please contact zipPay directly.

5.1.8 For more information about zipPay

Phone: (02) 8294 2345

Email: customercare@zipmoney.com.au



NOTE: We no longer ship to Germany, South Africa and the United Arab Emirates due to repeated problems with their respective postal services.

Unless otherwise noted, $30 (including GST) flat rate shipping. Tracking number is provided. Delivery time is typically 7-14 business days unless otherwise noted.

Please note delivery charges do not include import duties & taxes that may be due when the package reaches its country of destination.


Unless otherwise noted, $15 (including GST) flat rate shipping.

All Australian Orders are sent via Express Post. Delivery time is typically 2-3 business days unless otherwise noted.

When your order is dispatched you will receive a tracking number via e-mail that can be used to track your order with Australia Post.


Unless otherwise noted, all orders will be dispatched next business day.

For orders where multiple items are purchased, TheyAllHateUs may dispatch individual items directly from the supplier’s warehouse resulting in multiple shipments. In this case, there is no additional shipping charge.

Delivery times are to be used as a guide only and commence from the date of dispatch. TheyAllHateUs is not held responsible for any delays caused by customs clearance. TheyAllHateUs will use best efforts to meet the indicated delivery times. If delivery is attempted and nobody is available to accept the parcel, in most cases it should be held at your local postal or FedEx facility. Please contact your local postal service or FedEx for collection. If you are not contactable and your parcel is unable to be delivered, it will be returned to TheyAllHateUs and we will attempt to contact you to arrange alternate delivery.


The risk of loss of goods shall be passed to you upon delivery of your product to TheyAllHateUs’ nominated shipping agent. For all deliveries you authorise for the goods to be left at your specified address and your order will have been deemed delivered as if it had been signed for. TheyAllHateUs will not be held responsible for any loss, damage or liability as a result of this authority.



TheyAllHateUs (www.shop.theyallhateus.com) will accept any returns that are requested within 15 days from confirmation of your order being shipped. Requests for returns (refunds or exchanges) after 15 days from confirmation of your order being shipped will not be considered. Items marked final sale cannot be returned. The item(s) must not be worn, altered or washed and be accompanied by all original tags in original packaging. Footwear should be tried on a carpeted surface before wear and if returned must be accompanied by the original box in its original condition, without Post labels. Swimwear should be tried on wearing undergarments and the protective hygiene strip must remain in place and will not be accepted if removed, altered or if there are signs of wear. Once a Return has been approved and received by TheyAllHateUs, the balance of the goods will be refunded to your Account within 10 business days of the item being received by TheyAllHateUs.


For beauty products, TheyAllHateUs (www.beauty.theyallhateus.com & www.shop.theyallhateus.com/collection/beauty) will accept any returns that are requested within 15 days from confirmation of your order being shipped. Requests for returns (refunds or exchanges) after 15 days from confirmation of your order being shipped will not be considered. The item(s) must be in original, unused and unopened condition accompanied by all original tags in original packaging. Once a Return has been approved and received by TheyAllHateUs, the balance of the goods will be refunded to your Account within 10 business days of the item being received by TheyAllHateUs.


Return Approval must be requested from TheyAllHateUS within 15 days of the shipping confirmation being sent. All returns must be approved by us prior to the return. Please contact us at help@theyallhateus.com to request Return Approval. When returning goods, please ensure that you enclose a copy your Tax Invoice and clearly mark on the outside of the package that it is a return. Returns should be shipped with a service providing a tracking number and insurance as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them. We are not responsible for delayed, lost or damaged packages. Any returns received without Return Approval or that do not comply with the above may be denied at the discretion of TheyAllHateUs. In case of dispute, we also recommend you retain proof of sending. Unidentified returns will not be returned to the sender.


Shipping fees are not refundable. This applies to the original shipping cost for your order as well as the return-shipping cost, and in the case of an exchange, the cost of the shipping for the new item to you. The cost of shipping for exchanges will be deducted from your credit card or requested from your PayPal account.


The address for returns items is:


PO Box 153




These Terms and Conditions govern the use and operation of your TheyAllHateUs Gift Card, sold and only redeemable at www.shop.theyallhateus.com.

TheyAllHateUs Gift Cards cannot be sold without the prior written consent of TheyAllHateUs Pty Ltd. TheyAllHateUs must approve in writing any material which includes reference to ‘TheyAllHateUs’ or ‘TheyAllHateUs Gift Cards’.


9.1.1 You agree to be bound by these Terms and Conditions by purchasing, activating, using or attempting to use your TheyAllHateUs Gift Card or making any transactional query.

9.1.2 By using a TheyAllHateUs Gift Card, you warrant to us that you will comply with these Terms and Conditions and all applicable laws and that your TheyAllHateUs Gift Card will not be used in any manner which is unlawful, misleading, deceptive or unfair.

9.1.3 If you are giving a TheyAllHateUs Gift Card to another person, you must ensure that the recipient of the TheyAllHateUs Gift Card is aware of the Terms and Conditions that apply to the TheyAllHateUs Gift Card and the relevant expiry date.

9.1.4 TheyAllHateUs Pty Ltd reserves the right to amend all or part of these Terms and Conditions at any time.


9.2.1 TheyAllHateUs Gift Cards can only be purchased online at www.shop.theyallhateus.com.

9.2.2 Once purchased, a TheyAllHateUs Gift Card will be issued in PDF form and emailed to the nominated recipient’s address.

9.2.3 TheyAllHateUs Gift Cards currency is Australian Dollars (AUD).

9.2.4 TheyAllHateUs Gift Cards can be purchased in a variety of values as listed at www.shop.theyallhateus.com.

9.2.5 The minimum and maximum value which can be loaded on to each TheyAllHateUs Gift Card may change from time to time.

9.2.6 Once a TheyAllHateUs Gift Card has been purchased, it cannot be refunded.

9.2.7 TheyAllHateUs is not liable for any TheyAllHateUs Gift Cards purchased through any online auction sites.


9.3.1 TheyAllHateUs Gift Cards can only be redeemed at www.shop.theyallhateus.com. Any value redeemed will be deducted from the available balance.

9.3.2 If your purchase/s exceed the available balance on your TheyAllHateUs Gift Card, you must pay the excess using another method of payment.

9.3.3 TheyAllHateUs Gift Cards are valid for 24 months from the date of purchase. Our record of your expiry date is final. Once your TheyAllHateUs Gift Card has expired the TheyAllHateUs Gift Card cannot be re-activated and any unspent value cannot be used or redeemed by you.

9.3.4 Once a TheyAllHateUs Gift Card has been purchased with a chosen value or when the TheyAllHateUs Gift Card has reached a $0 balance, no further value can be added to it.

9.3.5 TheyAllHateUs Gift Cards cannot be redeemed for cash. No cash advances will be made at any time.

9.3.6 You do not need to use the entire available balance in one transaction. No change will be given, however, the remaining available balance may be applied to future purchases until the TheyAllHateUs Gift Card expires or the balance reaches $0.


9.4.1 You can check the available balance of your TheyAllHateUs Gift Card by visiting the checkout at www.shop.theyallhateus.com.

9.4.2 To find out information on your TheyAllHateUs Gift Card using the link above, you will be required to enter your TheyAllHateUs Gift Card code.

9.4.3 Your TheyAllHateUs Gift Card code is located on the PDF you received via email.


9.5.1 You should treat your TheyAllHateUs Gift Card like cash.

9.5.2 TheyAllHateUs Gift Cards cannot be replaced or refunded if lost, stolen or damaged.

9.5.3 We reserve the right to place a stop on your TheyAllHateUs Gift Card if:
(a) you report that your TheyAllHateUs Gift Card has been lost, stolen or damaged; or
(b) we believe (or reasonably suspect) that you have used (or will use) your TheyAllHateUs Gift Card contrary to these Terms and Conditions.

9.5.4 At our absolute discretion, we may change our policies and procedures on lost, stolen or damaged TheyAllHateUs Gift Cards. If we decide to do this, we will publish details on our website.


9.6.1 If you wish to dispute an amount deducted from your TheyAllHateUs Gift Card, you must contact us via email at help@theyallhateus.com. If an amount is not disputed within ninety (90) days after the transaction date, we may (at our sole discretion) refuse to provide you with a refund.

9.6.2 If you have a problem or complaint about your TheyAllHateUs Gift Card or these Terms and Conditions, please contact us via email at help@theyallhateus.com.


This contract will be governed by the laws of New South Wales, Australia. Any dispute arising out of your use of the Websites, www.shop.theyallhateus.com and www.maxmade.theyallhateus.com, or the products purchased on them, will be subject to the exclusive courts of that jurisdiction.


Your use of the Sites and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Content (as described in the Content section below), including TheyAllHateUs Software and all HTML and other code contained in this Site. All such Content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorised by TheyAllHateUs and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.


In addition to the Intellectual property rights mentioned above, “Content” is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. TheyAllHateUs tries to ensure that the information on this site is accurate and complete. TheyAllHateUs does not promise that TheyAllHateUs Content is accurate or error-free. TheyAllHateUs does not promise that the functional aspects of the Site or TheyAllHateUs Content will be error free or that this Site, TheyAllHateUs Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed. The personal opinions of the designers and labels whose products we sell, or any third parties with whom we are associated are their own and do not necessarily reflect the views of TheyAllHateUs and we accept no responsibility for any such views expressed in any media.


This Site is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site.


You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on and pursuant to this Site. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated the Terms, we may deny you access to this Site on a temporary or permanent basis.


We may include hyperlinks on this Site to other websites or resources operated by parties other than TheyAllHateUs, including advertisers. TheyAllHateUs has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.


You have certain rights under the law. In Australia these include:

·   That any products you order through this Site will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Site;

·   Certain remedies if a product is defective; and

·   A right to cancel any order for a product within seven working days commencing on the day after the date on which you receive it, and receive a full refund even if it is not defective.

Nothing in the Terms is intended to affect these rights. For more information about your rights contact your local Citizens Advice Bureau or Trading Standards Bureau. In Australia this is the Australian Competition and Consumer Commission.


We accept liability for death and personal injury arising from our negligence or that of our employees and agents. We do not seek to exclude our liability for fraudulent misrepresentation by us or our employees or agents. Nothing in the Terms is intended to affect your rights under the law (see “Your Rights” above). If TheyAllHateUs breaches the Terms we shall only be liable for losses which are direct losses and a reasonably foreseeable consequence of such a breach. Losses are foreseeable where, for example, they could be contemplated by you and TheyAllHateUs at the time of you placing your order, and TheyAllHateUs dispatching your order. We shall only be liable for losses up to 150% of the total value of goods purchased. We are not responsible for losses not caused by our breach or negligence, indirect losses which are a side effect of the main loss or damage and which are not reasonably foreseeable by you and us (for example, loss of profits or loss of opportunity). We are also not responsible for failure to meet any of our obligations under the Terms where such failure is due to events beyond our reasonable control.


At our request, you agree to compensate us fully, defend us, and hold us, TheyAllHateUs harmless immediately on demand, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the Terms by you, including the use by any other persons accessing this Site using your Internet account caused by your action or inaction.


You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and TheyAllHateUs as a result of the Terms or your use of this Site. You agree that you may not and will not hold yourself out as a representative, agent, or employee of TheyAllHateUs, and we shall not be liable for any representation, act, or omission on your part.


If you breach the Terms and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the Terms.


The Terms together with all our policies and procedures will be governed by and construed in accordance to the relevant Australian law and the relevant courts of Australia will have exclusive jurisdiction.


TheyAllHateUs reserves the right to change these Terms and Conditions of its service without informing you. The Terms and Conditions for existing orders shall be upheld by TheyAllHateUs. You should check our Website for any updated Terms and Conditions.

1 Comment

  • Reply
    YOU’VE GOT MAIL | StyleBuzzStyleBuzz
    August 1, 2014 at 8:38 am

    […] S H O P. T H E Y A L L H A T E U S […]

  • Leave a Reply